Accelerating Technical Communications Localization for ALE
Project Overview
4 — Localization projects
39,640 — Words across the documented assignments
99.8%+ — Accuracy on the server documentation
2 hours — Early delivery for the urgent web page
4 hours — User-manual review completed
Who is our client?
Alcatel-Lucent Enterprise (ALE) develops networking, communications and cloud infrastructure for telecommunications providers, internet service providers and data-driven organizations worldwide. Its portfolio spans access networks, data centers, wireless connectivity, voice over IP, unified communications, contact centers and cloud services.
To support Chinese-speaking customers, ALE required both fast marketing localization and highly precise technical documentation in Simplified Chinese.
What was the challenge?
The engagement included four very different assignments: an urgent web page, a Rainbow solution sheet, nearly 36,000 words of communication-server maintenance commands and a technical user-manual review.
Deadlines ranged from five hours to sixteen days. Some work arrived overnight, while the larger documents contained dense telecommunications terminology and repeated commands. Resource availability, terminology consistency and technical accuracy all had to be managed without delaying product and content launches.
What was our solution?
Textsprime matched each assignment with linguists selected for telecommunications expertise and availability. For the overnight website project, an overseas native Chinese translator began immediately, followed by early-morning editing and proofreading from the in-house team.
For larger technical materials, project managers prioritized specialist resources and used alignment and terminology tools to control repeated commands. Every project followed a translation, editing and proofreading workflow, with an additional senior review where user-facing technical accuracy was especially critical.
What were the results?
All four projects were completed within or ahead of schedule. The urgent web page arrived two hours early, the Rainbow solution sheet 1.5 hours early and the communication-server project was completed in 15 days rather than 16.
The largest technical assignment achieved an accuracy rate above 99.8%, while the final user-manual review was completed in four hours. ALE was able to release its Chinese web and product materials as planned.