Privacy Policy

Last updated: September 27, 2026

This Privacy Policy explains how Textsprime (“Textsprime,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit textsprime.com, request a quotation, contact us, upload files, or use our translation, localization, transcription, subtitling, voice-over, desktop publishing, and related language services.

Textsprime is responsible for personal information processed through this website. Where you become a customer, the quotation, order, service agreement, or data processing agreement may identify the specific contracting entity and provide additional privacy and security terms.

1. Personal information we collect

We collect personal information that you provide directly, information generated when you use the website, and information necessary to deliver requested services.

• Contact and business information: your name, business email address, company name, telephone number, job-related details, and correspondence with us.
• Quotation and project information: requested service, industry, source and target languages, content type, approximate volume, preferred deadline, project requirements, quotation details, and project references.
• Files and customer content: documents, audio, video, images, software strings, reference material, terminology, instructions, and other content that you upload, email, or otherwise provide for assessment or service delivery.
• Website and technical information: IP address, browser and device information, referring pages, pages requested, timestamps, error and security logs, and cookie or similar technical identifiers.
• Service and account records: project communications, delivery records, quality-review information, invoices or payment status supplied through our business processes, and records needed to manage an ongoing customer relationship.

Please do not send confidential, sensitive, or regulated information through a general enquiry form unless it is necessary and an appropriate transfer method has been agreed. If a project may include sensitive personal data, health information, financial information, government identifiers, or other restricted material, contact us before uploading it.

2. How we use personal information

• respond to enquiries and prepare quotations, scopes, timelines, and workflow recommendations;
• verify, receive, organize, process, review, deliver, and support translation or localization projects;
• communicate with customers, suppliers, linguists, reviewers, and authorized project contacts;
• select appropriate language professionals and technical resources for a project;
• operate, maintain, troubleshoot, secure, and improve the website and our service workflows;
• prevent spam, abuse, fraud, unauthorized access, and other security incidents;
• maintain business, quality, financial, and compliance records;
• establish, exercise, or defend legal claims and comply with applicable law; and
• send service-related messages and, where permitted, relevant business communications. You may opt out of non-essential marketing messages at any time.

3. Legal bases for processing

Where the GDPR, UK GDPR, or another law requires a legal basis, we process personal information as necessary to take steps at your request before entering into a contract, perform a contract, comply with legal obligations, protect legitimate business and security interests, or act with your consent. Our legitimate interests include responding to business enquiries, delivering and improving services, maintaining quality and security, preventing misuse, and managing customer and supplier relationships. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing.

4. Project files and customer content

Project files may contain personal information about your employees, customers, users, speakers, patients, research participants, or other individuals. The customer is responsible for ensuring that it is authorized to provide this material to Textsprime and for giving any notices or obtaining any permissions required by law.

When Textsprime processes personal information in project content solely on a customer’s documented instructions, the customer generally acts as the controller or business and Textsprime acts as a processor or service provider. Additional processing, confidentiality, deletion, and security terms may be set out in the applicable agreement.

5. How we disclose information

We disclose personal information only when reasonably necessary for the purposes described in this policy, including to:

• Authorized personnel and language professionals who need access to assess or complete a project, such as project managers, linguists, editors, reviewers, desktop-publishing specialists, engineers, and quality-assurance personnel;
• Technology and business service providers that support website hosting, forms, email, secure file transfer, cloud storage, communications, security, backup, project management, accounting, and other operational functions;
• Professional advisers, including legal, accounting, insurance, and audit providers;
• Authorities or other parties where disclosure is required by law, necessary to protect rights or safety, or needed to investigate fraud, abuse, or a security incident; and
• A successor organization in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.

Textsprime does not sell personal information. Based on our current website practices, we do not share personal information for cross-context behavioral advertising.

6. International processing and transfers

Textsprime provides global language services. Depending on the requested languages, expertise, technology, and delivery requirements, personal information or project content may be accessed or processed in countries other than the country where it was collected. Privacy laws in those countries may differ.

We limit access according to project needs and use contractual, organizational, and technical measures intended to protect information. Where applicable law requires a transfer mechanism or additional safeguards, we use an appropriate mechanism for the relevant transfer.

7. Cookies and website technologies

The website uses cookies and similar technologies that are necessary for website operation, security, form submission, user preferences, and administrative access. WordPress and form-related cookies may be set when you submit a form or, for authorized users, sign in to the website. We do not currently use advertising pixels or behavioral-advertising cookies on the public website.

You can control cookies through your browser settings. Disabling necessary cookies may prevent parts of the website or its forms from working correctly. For additional information, see our Cookie Policy.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, project instructions, the customer relationship, contractual commitments, backup cycles, dispute-resolution needs, and legal, tax, accounting, or regulatory requirements.

Quotation requests that do not become projects are retained only as long as needed for follow-up, business records, and legal or security purposes. Project files and working materials are retained according to the applicable project agreement, customer instructions, operational requirements, and backup schedules, after which they are deleted or anonymized where reasonably practicable.

9. Information security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, role-based project access, secure transfer methods, confidentiality obligations, backups, and security monitoring appropriate to the project. No internet transmission or storage system can be guaranteed to be completely secure.

10. Your privacy rights

Depending on your location and applicable law, you may have the right to request access to personal information, correction, deletion, restriction of processing, portability, or information about how data is used and disclosed. You may also have the right to object to certain processing, withdraw consent, opt out of certain disclosures, or lodge a complaint with a data protection authority.

California residents may also have rights to know, correct, or delete personal information, to opt out of a sale or sharing of personal information, to limit certain uses of sensitive personal information, and to receive equal service when exercising privacy rights, where the California Consumer Privacy Act applies.

To exercise a privacy right, email info@textsprime.com with the subject line “Privacy Request.” Please describe your request and the relationship or project through which you interacted with us. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law. Some rights are subject to legal exceptions.

11. Children’s privacy

Our website and business services are intended for organizations and professional users, not children. We do not knowingly collect personal information directly from children under 16 through the website. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and, where required, delete it.

12. Third-party websites and services

The website may link to third-party websites, platforms, or file-transfer services. Their privacy practices are governed by their own policies. Textsprime is not responsible for the privacy practices of a third party that independently determines how it processes personal information.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, website, legal obligations, or data practices. The “Last updated” date at the top identifies the latest revision. Material changes may also be communicated through the website or directly to affected customers where required.

14. Contact us

For privacy questions, requests, or complaints, contact:

• Organization: Textsprime
• Email: info@textsprime.com
• Telephone: +86 0757 86230863
• Contact page: https://textsprime.com/company/contact/

If your request relates to a customer project, please include the project or quotation reference where possible, but do not include confidential project content in the initial privacy request.